Return & Refund policy

RETURN & REFUND POLICY

1. Return Eligibility

  • Timeframe: We offer a 7-day return window from the date of delivery.

  • Condition of Items: Items must be unused, unopened, sealed, and in original packaging to qualify. Products that are opened, used, or unsealed will not be refunded and will be discarded upon receipt.

2. How to Initiate a Return

  • Request Approval: Email us at info@enhanceglow.com to request return authorization. Only approved returns will be accepted.

  • Include Your Order Number: Clearly mark your order number on or inside the return package. Returns without an order number cannot be processed.

  • Return Shipping: Customers are responsible for return shipping costs and may use any courier of their choice.

  • Return Deadline: Once approved, the return package must be shipped within 5 days. Returns sent after this period may be ineligible for a refund.

3. Damages & Issues

  • Damaged or Defective Items: If your order arrives damaged, defective, or incorrect, contact us immediately at info@enhanceglow.com with clear photos of the item, packaging, and shipping label.

  • Allergy Concerns: If you have concerns about ingredients or allergies, review the product details on our website or reach out to our team before placing an order.

4. Address & Delivery Issues

  • Incorrect Address: If a package is returned due to an incomplete or incorrect address provided by the customer, a refund will be issued minus the original shipping fee.

  • Customs & VAT Fees: For international orders, if an item is returned due to unpaid customs or VAT fees, the refund will be processed after deducting shipping costs.

5. Non-Returnable Items

The following items are non-returnable:

  • Clearance or discounted items

  • Gift cards

  • Opened or used products

6. Refund Process

  • Inspection: Once the returned item(s) are received and inspected, refunds will be issued if they meet our return policy criteria.

  • Refund Method: Refunds will be processed to the original payment method, and you will receive an email confirmation.

  • Processing Time: Please allow time for your bank or credit card provider to post the refund.

  • Deductions: Refunds may be adjusted for:

    • Return shipping costs

    • Original shipping fees for orders that qualified for free shipping

Note: This Return & Refund Policy may change without prior notice. Please check this page periodically for any updates.

If you have any questions or need help with a return, contact our support team at info@enhanceglow.com.