Privacy Policy

PRIVACY POLICY

1. Introduction

Company Information:
 Creatvve Winnz Gifts Trading Co. L.L.C. ("we," "our," or "us") operates www.enhanceglow.com, an e-commerce platform specializing in skincare, hair, and body products.

Commitment to Privacy:
 We are committed to protecting your privacy and maintaining the confidentiality of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable data protection laws in the UAE and GCC countries.

2. Information We Collect

Personal Data:
 We collect personal information that you provide to us—such as your name, contact details, shipping address, and payment information—to process orders and improve your shopping experience.

Non-Personal Data:
 We may collect non-identifiable data like browsing behavior, device type, and usage statistics through cookies and similar technologies to enhance website functionality and user experience.

3. How We Use Your Information

  • Order Processing: To manage and fulfill your purchases, including payment and delivery.

  • Customer Support: To assist with inquiries or issues related to your orders or our services.

  • Marketing Communications: With your explicit consent, we may send promotional emails or newsletters. You can withdraw your consent at any time.

  • Website Improvement: To analyze user behavior and preferences, helping us refine our platform and offerings.

4. Sharing Your Information

Third-Party Service Providers:
 We share personal data with trusted third-party providers—such as payment processors and shipping services—to complete transactions and deliveries. These providers are bound by strict confidentiality agreements.

Legal Requirements:
 We may disclose information if legally required or necessary to protect our company, customers, or others.

5. Payment Processing

Stripe Payments:
 All payments are processed securely via Stripe Inc., a reputable global payment gateway. For more details, visit stripe.com.

Data Shared with Stripe:
 When you make a purchase, your personal data—including name, email, address, phone number, order details, and payment info—is shared with Stripe for processing, identity verification, and fraud prevention.

6. Cookies and Tracking Technologies

Use of Cookies:
 We use cookies to understand site traffic and improve your experience. Cookies are small files stored on your device that help us recognize returning users and gather aggregated site data.

Consent:
 By using our website, you agree to our use of cookies. You can manage cookie preferences through your browser settings.

7. Data Security

Protection Measures:
 We apply robust technical and organizational measures to protect your personal data from unauthorized access, alteration, or loss. Our security practices are reviewed and updated regularly.

8. Your Rights

  • Access & Correction: You can request access to and correction of your personal data.

  • Withdrawal of Consent: You may withdraw your consent at any time, though this won’t affect prior processing.

  • Data Deletion: You may request deletion of your data, subject to legal or contractual obligations.

9. Cross-Border Data Transfers

Data Transfer Compliance:
 If your data is transferred outside your country of residence (e.g., within the UAE or GCC), we ensure compliance with relevant data protection laws and implement safeguards to keep your information secure.

10. Changes to This Privacy Policy

Policy Updates:
 We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted on our website along with the effective date.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how we handle your data, contact us at:

📧 Email: info@enhanceglow.com