Terms Of Service

TERMS OF SERVICE

1. Introduction

Company Information:
 Creatvve Winnz Gifts Trading Co. L.L.C. ("we," "our," or "us") operates www.enhanceglow.com, an e-commerce platform offering skincare, hair, and body products.

Acceptance of Terms:
 By accessing or using our website, you agree to these Terms of Service. If you do not agree, please do not use our services.

2. Use of the Website

  • Eligibility: You must be at least 18 years old or using the site under the supervision of a legal guardian.

  • Account Registration: Some features may require an account. You're responsible for maintaining the confidentiality of your login information and all activities under your account.

  • Prohibited Activities: You may not violate any laws, infringe on others' rights, upload harmful content, or engage in fraudulent behavior.

3. Products and Orders

  • Product Information: We aim for accuracy in product descriptions and images, but we do not guarantee the content is error-free.

  • Pricing: All prices are in AED and may change without notice. VAT is included where applicable under UAE law.

  • Order Acceptance: We reserve the right to cancel any order due to product availability, pricing errors, or suspected fraud.

4. Payment

  • Payment Methods: Payments are securely processed via Stripe. By submitting payment details, you authorize the transaction.

  • Payment Security: While we use industry-standard protection, we are not liable for unauthorized access or breaches by third parties.

5. Shipping and Delivery

  • Shipping Regions: We ship within the UAE and to other GCC countries.

  • Delivery Timeframes: Estimated delivery times are provided at checkout but may vary due to unforeseen issues.

  • Shipping Charges: Fees are based on destination and order weight and will be shown at checkout.

6. Returns and Refunds

  • Return Policy: We accept returns of unopened and unused products within 7 days of delivery. Contact customer support to initiate a return.

  • Refunds: Refunds are issued to the original payment method within 14 days after we receive and inspect the returned products. Shipping fees are non-refundable.

7. Intellectual Property

  • Ownership: All website content, including text, images, and branding, is owned by Enhance Glow or its content providers and protected by intellectual property laws.

  • Limited License: You may access and use the website for personal, non-commercial purposes only.

8. Limitation of Liability

  • No Warranty: The website and all content are provided "as is" without warranties of any kind.

  • Limitation: Enhance Glow is not liable for indirect, incidental, or consequential damages related to the use of the website or products, to the fullest extent permitted by law.

9. Governing Law

Jurisdiction:
 These Terms are governed by the laws of the United Arab Emirates. Any disputes will fall under the exclusive jurisdiction of the courts in Dubai.

10. Changes to the Terms

Modifications:
 We may update these Terms at any time. Updates take effect when posted. Continued use of the website means you accept the revised terms.

11. Contact Information

For questions or concerns about these Terms, please contact us at:
 📧 Email: info@enhanceglow.com

Note: This document is for informational purposes only and does not constitute legal advice. For legal compliance, please consult a qualified legal professional.