Are your products authentic?
Yes. Enhance Glow is committed to selling 100% genuine products sourced from trusted suppliers and distributors.
Where do you deliver?
We deliver across the UAE & International. Delivery
options and charges are shown at checkout.
How long does delivery take?
Delivery times vary by location and order volume. Your
estimated delivery timeframe will be provided during checkout or after your
order is confirmed.
How can I track my order?
Once your order is dispatched, tracking information will be sent to the contact details provided with your order.
Can I change or cancel my order?
Contact us as soon as possible. Orders that have already
been processed or dispatched may not be changed or cancelled.
What payment methods do you accept?
Available payment methods are displayed securely at
checkout.
What payment methods do you accept?
Available payment methods are displayed securely at
checkout.
Are prices inclusive of VAT?
Applicable VAT and charges will be displayed on the website
or during checkout.
Can I return a product?
Eligible products can be returned according to our Return
& Refund Policy. For hygiene and safety reasons, opened or used beauty and
personal care products may not be returnable.
What if I receive a damaged or incorrect product?
Contact us as soon as possible with your order number and
clear photos or videos of the item and packaging. Our team will review the
issue and assist you.
How long do refunds take?
Once approved, refunds are processed to the applicable
payment method. The time to appear in your account may vary depending on your
bank or payment provider.
Why does the packaging look different from the website?
Brands occasionally update their packaging. You may receive
updated packaging that differs slightly from the product images shown online.
How do I choose the right product?
Check the product description, ingredients, benefits, and
usage instructions on the product page. If you have allergies or specific
medical concerns, consult a qualified healthcare professional before use.
Do you offer discounts or promotions?
Yes. We regularly offer promotions and special deals.
Subscribe or follow Enhance Glow to stay updated.
Can I use multiple discount codes?
Unless otherwise stated, only one discount code can be used
per order.
How can I contact Enhance Glow?
Contact our customer support team through the contact
options listed on EnhanceGlow.com. For order-related enquiries, please include
your order number.
Do you work with brands or influencers?
Yes. We welcome enquiries from beauty brands, distributors,
influencers, and content creators. Contact our team with your company or social
media details and collaboration proposal.
What is EnhanceGlow.com?
EnhanceGlow.com is an online beauty and personal care destination offering skincare, haircare, beauty tools, grooming products, fragrances, and other beauty essentials, with convenient delivery across the UAE & International.
Where is Enhance Glow based?
Enhance Glow is based in Dubai, United Arab Emirates, and serves customers across the UAE & International through our online store.
Do you have a physical store?
Enhance Glow currently operates primarily as an online beauty store. Any updates regarding physical stores will be
announced through our website and official channels.
What types of products do you sell?
We offer products across multiple categories, including:
Skincare
Haircare
Beauty tools
Hair styling tools
Grooming tools
Fragrances
Korean beauty
Professional beauty products
Personal care products
Our selection is regularly updated with new brands and products.
What happens if a product is out of stock?
Products that are temporarily unavailable may be restocked. Please check the product page regularly or contact
our customer support team for assistance.
Do you add new brands and products?
Yes. We continuously work to expand our selection and introduce new beauty, skincare, haircare, grooming, and
professional beauty brands.
How do I place an order?
Browse EnhanceGlow.com, select your products, add them to your cart, and proceed to checkout. Enter your
delivery and payment details to complete your order.
How will I know if my order has been confirmed?
After placing your order, you will receive an order confirmation through the contact information provided at
checkout.
Can I order multiple products at the same time?
Yes. You can add multiple available products to your cart and purchase them together in a single order.
What should I do if my order is delayed?
If your order hasn't arrived within the expected delivery period, please contact our customer support team with
your order number so we can assist you.
What happens if I provide an incorrect delivery address or phone number?
Customers are responsible for providing accurate delivery and contact information. Incorrect or incomplete
details may cause delays or failed delivery. Please contact us immediately if you notice an error.
Is it safe to pay online on EnhanceGlow.com?
We use secure payment processing to help protect transactions. We never ask you to share your card details,
passwords, or verification codes through unofficial channels.
Are prices displayed in AED?
For customers shopping in the UAE, prices are generally displayed in UAE Dirhams (AED), unless otherwise
indicated on the website.
Can I return a product if I simply change my mind?
Eligibility depends on the product category, item condition, hygiene requirements, and our Return & Refund
Policy. Products that have been opened, used, damaged, or had their seals removed may not be eligible.
Why did the price of a product change?
Product prices may change due to supplier pricing, availability, or promotional campaigns. The price confirmed
when your order is placed is the price applicable to your purchase.
I have a question about a product before purchasing. Can you help?
Yes. Contact our customer support team with the product name and your question, and we'll provide available
information to help you make an informed purchase.
I am a beauty brand or distributor. Can I partner with Enhance Glow?
Yes. Enhance Glow is open to exploring partnerships with beauty brands, authorized distributors, suppliers, and
other relevant partners interested in reaching customers in the UAE and potentially wider markets.
Please contact our team with your company profile, brand catalogue, wholesale price list, and proposed
partnership details.
Can influencers collaborate with Enhance Glow?
We are open to selected influencer and content-creator collaborations. Collaboration opportunities may include
product campaigns, launches, promotional content, reviews, and other mutually agreed marketing activities.
Please contact our team with your social media profiles, audience information, and collaboration proposal.
Still need help?
Our customer support team is happy to assist with questions about products, orders, delivery, payments,
returns, or general enquiries. Please contact us through the official contact options available on EnhanceGlow.com.